In a press release dated March 29, 2022, the Accor hotel group announced the choice of D-Edge Hospitality Solutions to provide its 5,300 hotels with a central reservation system (CRS) intended to replace its historic platform, TARS (The AccorHotels Reservation System). One of the challenges of this project is to ensure the connection with the reservation systems specific to each hotel (PMS), Accor having adopted a multi-PMS strategy. It should also be remembered that the management of TARS was entrusted to Atos until 2020, when the outsourcing contract expires. The replacement of this system had been the subject of a previous press release from the group, in January 2020, which then announced a partnership with the American publisher Saber to develop a new solution. Even before, Accor had tried to replace the TARS with a platform specific to the group, a project which had been stopped.

In the meantime, the health crisis has passed by. The change of partner suggests that the previous project was nipped in the bud, in a particularly difficult context for the hotel sector. With the resumption of demand, recently mentioned by the CEO of the group with our colleagues from Figaro, this strategic subject is coming back. It is indeed an essential modernization to allow hotels to adapt with agility “to constantly changing environments”, according to Floor Bleeker, technical director of the Accor group.

A gradual shift in hotels

D-Edge, which picks up the torch, is a 100% subsidiary of Accor, resulting from the acquisitions of Availpro in 2017 and Fastbooking in 2015. The company offers an open, cloud-based CRS with connectivity directly to more than 550 third-party solutions worldwide, including property management systems (PMS), revenue management systems (RMS) and multiple distribution channels. This CRS is already used by 12,000 hotels worldwide according to the publisher. “Because the ecosystem and distribution channels are changing, we want to provide our hotels with a sustainable, scalable and intuitive platform,” says Floor Bleeker.

Initially, D-Edge took over the operation of the TARS platform. The company will gradually deploy its CRS in Accor hotels, as indicated by Patrick Mendes, commercial director of the Accor group. “The objective is that, in the near future, Accor hotels will gradually and seamlessly switch from TARS to CRS D-Edge. For Patrick Mendes, the extended connectivity of the solution will allow all Accor hotels to maximize their distribution. “Another key advantage is the ease of use of the platform and the fact that it is user-centric,” he believes. “This is especially important as our industry is currently facing a severe shortage of staff, and getting the product up and running quickly and easily is key to ensuring hotels perform well. »

Enrichments planned for the D-Edge CRS

At the same time, D-Edge will develop its solution to meet the needs of the Accor group, as explained by Pierre-Charles Grob, CEO of D-Edge: “Since the transfer of the TARS platform to D-Edge, our teams are working on the functional ramp-up of our platform in order to quickly deliver our next-generation CRS. This project is therefore good news for all our customers, because, to serve Accor, we are enriching our platform with many features from which our customers will also benefit. »